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Note to self – don’t check bags when flying USAirways

I’ve learned my lesson.  If I fly anyone other than USAirways I can safely check my bags because I know I will have them shortly after landing.  If I fly USAirways, I know I need to give myself at least an additional 30 minutes minimum to get my bags from baggage claim.  I don’t know what happened, because there was a time when they prided themselves on having your bags on the carousel in Pittsburgh before you reached it, but now I don’t think they even try.

Not sure if it is due to cutbacks or workers that just don’t care about the customer anymore, but the mighty has definitely fallen with USAirways baggage handling.  It’s a shame, because the last couple of flights I was on there was no room in the overhead for any more bags, so the overflow needed checked anyway.  Maybe more people would check their bags if it didn’t take so long to get them after they landed.

This entry was posted on Saturday, May 5th, 2007 at 12:28 am and is filed under Travel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • Wow, I went to your site to read about the costumes. What a mess. Thanks for sharing your story.
  • celyn
    The last time I flew US Airways, I had the misfortune to discover that they have the worst lost luggage rate of any major carrier in the US. More here:

    http://www.usairwayslostmycostume.com
  • Thanks "Pat," this is good information to know. I do know her husband and can neither confirm nor deny your claim.
  • Pat Mahon
    The problem is the US Airways purchasing team. They outsource the baggage handling and there is only one person left in procurment to assure the baggage handling vendor is providing good customer service. And her husbands an asshole.
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