Apple doing the right thing by communicating

July 27th, 2008

In infrastructure we face outages of systems at any time. When people can’t get to their applications, data, or email one of the most important things we can do is to communicate openly and honestly with them until the issue is resolved. People tend to be a little more understanding of the issue if they at least have some idea of what is going on.

Seeing Apple start to communicate on the recent MobileMe issues is a great start and I hope they start to be more open with any system issues they are facing to help keep everyone more current with information.

This entry was posted on Sunday, July 27th, 2008 at 12:46 am and is filed under Apple.