Last May I bought a Kindle for my oldest daughter. She rarely uses it so I wanted to get it to my wife to use but we found that the Kindle would not start up. The screen was partially white with black lines running horizontally across it.
Trying various attempts to reset the device that we found on the Internet, I headed to the Amazon Kindle support page and looked for warranty information. I wasn’t sure how old it was and didn’t know if it still fell within its warranty. From the warranty page I click the contact us button which took me to a list of my devices. I selected the correct device, answered a few questions via drop down selections, entered my phone number, and clicked the call me now button. Within 2 seconds I received a call from an automated system from Amazon letting me know that my wait time would be less than 1 minute. Within 20 seconds someone came on the phone, verified my information, and was able to help troubleshoot the Kindle. Unfortunately nothing that we tried worked, but since it is less than one year old it is still under warranty and we should have a replacement at our house in 2 days. All we have to do is send the old one back in the pre paid packaging.
All in all I was on the phone with Amazon support for less than 5 minutes and will have a replacement in 2 days. Fantastic support all the way through the process. I especially like the way the system called me first. Doesn’t get too much easier than that.
Great job Amazon. Another happy customer.